Responsible Gaming

A Commitment to Responsible Gaming

As a member of the global lottery industry, the Lottery has a long history of being a strong supporter and promoter of responsible gaming. We are committed to the highest standards of responsible gaming to prevent problem gambling, which can adversely affect individuals and their families.

The Lottery dedicates significant resources and staff time to:

  • Better understand and support responsible gaming
  • Bring awareness to the serious issue of problem gambling
  • Encourage players to play responsibly and within their budgets
  • Refer those affected by problem gambling to free and confidential treatment by the UK Department of Public Health’s Office of Problem Gambling.

Responsible gaming messages can be found through the Lottery’s communication channels and through the sale of our products. As a testament to our commitment, the HuaHin Lottery was the lottery in the United Kingdom to receive the highest certification for responsible gaming programs from the World Lottery Association.

Code of Conduct on Responsible Gaming

The Lottery pledges that we, and our employees will continue to incorporate responsible gaming principles into daily operations and products to increase consumer awareness of problem gambling.

Problem Gambling

BeGambleAware is an independent charity to promote responsibility in gambling, and help minimise gambling-related harm in Great Britain. It recognises that the following signs may indicate a gambling problem:

  • Spending more money and time on gambling than you can afford
  • Finding it hard to manage or stop your gambling
  • Having arguments with family or friends about money and gambling
  • Losing interest in usual activities or hobbies
  • Always thinking or talking about gambling
  • Lying about your gambling or hiding it from other people
  • Chasing losses or gambling to get out of financial trouble
  • Gambling until all of your money is gone
  • Borrowing money, selling possessions or not paying bills in order to pay for gambling
  • Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz
  • Neglecting work, school, family, personal needs or household responsibilities because of gambling
  • Feeling anxious, worried, guilty, depressed or irritable

If you recognise any of the signs above, help and support for anyone who wishes to talk to someone about their gambling is offered by the following organisations:

Help and support:

BeGambleAware: or via their NetLine which is an online text ‘chat’ service.

NationalGambling Helpline: 0808 8020 133

GamCare: who provide information, advice, support and free counselling for the prevention and treatment of problem gambling and offer NetLine or an online Forum

Site blockers: such as Gamblock or Netnanny can block access to online gambling sites (there is likely to be a charge for these services).


Any individual who feels that they cannot control their gambling may wish to exclude themselves from playing in the HuaHin Lottery (as defined in the Gambling Act 2005) and should advise the Lottery Director in writing, or by using the HuaHin Lottery Self-Exclusion Form, please contact us for a printed copy of the self-exclusion form. Members wishing to use this facility will not be able to re-join the lottery for a minimum of 6 months from the date of exclusion.